Refund policy

Last updated: June 26, 2024

At MyStoryShelves, every product is a digital download delivered by email, so our refund policy is simple.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, contact us within 30 days of your order and we will issue a full refund. There is nothing to return and no forms to fill in — just email info@mystoryshelves.com with your order number and a brief note about what didn’t work for you.

How refunds are processed

Requests are reviewed and answered within 1–2 business days. Approved refunds are returned to your original payment method, in USD. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear.

Download and delivery issues

Your files are sent to the email address you provide at checkout. If nothing arrives, check your spam folder first. If it still hasn’t arrived within 24 hours, contact us before requesting a refund — we can almost always fix delivery problems within hours and will re-send your files at no charge.

Duplicate purchases

Ordered the same title twice by mistake? Let us know and we’ll refund the duplicate right away.

VIP Membership

VIP Membership is billed monthly at $42.99 and can be cancelled at any time. On cancellation, your access continues through the end of the current billing period. If you believe you were charged in error, contact us within 30 days and we will review it.

Questions?

We’re here to help: info@mystoryshelves.com